Privacy Policy

1. Introduction

This Privacy Policy explains how First Aid Training Delhi collects, uses, and protects your personal information when you use our website and services.

2. Information We Collect

• Account information: name, email address, phone number, age, gender (collected at signup)
• Course activity: courses purchased, progress, quiz scores, certificates earned
• Payment information: processed securely via third-party payment gateways — we do NOT store your card, UPI, or bank details on our own servers
• Support communication: messages sent through our support ticket system
• Technical data: IP address, browser type, and device information (for security and website functionality purposes)

3. How We Use Your Information

• To create and manage your account
• To process course purchases and grant access to purchased content
• To generate and issue certificates
• To respond to support tickets and customer inquiries
• To send important updates about your courses or account (not promotional spam)
• To improve our website and course offerings

4. We Do NOT Share Your Data With Third Parties

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. Your data is used solely to provide and improve our services to you. The only exceptions are:

• Payment gateway providers (e.g. Razorpay), solely to process your transaction securely
• When required by law, court order, or government regulation

5. Data Storage & Security

• Your data is stored securely using industry-standard practices via our backend infrastructure (Supabase), with access restricted to authorized administrators only.
• We implement Row Level Security so that students can only access their own data, and only administrators can access broader student records for support and management purposes.

6. Your Rights

• You may request to view, correct, or delete your personal data by contacting us at firstaidtrainingdelhi@gmail.com.
• You may request account deletion at any time; note that certificates already issued may be retained for verification purposes even after account deletion, unless you specifically request their removal.

7. Cookies

We may use cookies to keep you logged in and improve your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental/guardian consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

For privacy-related questions, contact us at firstaidtrainingdelhi@gmail.com or +91 9811412126.